Support

We want Hum to work beautifully for your family. If something's off, we'll fix it.

Common questions

A song didn't generate.

Check your network connection and try again. If the issue continues, email us the moment, child's name, and roughly when you tried — we can look at the request on our side.

I was charged but don't see my subscription.

Open the app and tap Restore Purchases on the paywall or in Settings. If that doesn't help, email us a screenshot of the Apple receipt and we'll sort it.

How do I cancel Hum Family?

Open your device's Settings → tap your name at the top → Subscriptions → Hum Family → Cancel. Deleting the app doesn't cancel; it has to go through Apple.

Refunds.

Refunds for App Store purchases go through Apple at reportaproblem.apple.com.

Privacy & data.

Your family's songs and details stay on your device. See the privacy policy for details.

Feature requests.

We read every email. Tell us what would make Hum indispensable for your family.